Privacy Policy

At Triple Helix Health("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website triplehelixhealth.com (the "Site"). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

This Privacy Policy describes:

  •     The ways we collect personal data about you and why we do so
  •     How we use your personal data, and
  •     The choices you have about your personal data.

This Privacy Policy applies to games, websites and related services from Triple Helix Health LLC, which we collectively refer to as the “Service.” We may periodically update this Privacy Policy by posting a new version on triplehelixhealth.com/privacy-policy. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date of the then current Privacy Policy will be deemed your consent to it. Revisions to the Privacy Policy are not retroactive.

Personal Data We Collect Automatically

  • Game progress, gameplay data and analytics
  • Your IP address and advertising ID
  • Personal Data about your device, such as device name and operating system, browser type and language
  • General geolocation data

Personal Data We Collect from our Partners

  • Personal Data from our Partners if you link a third party tool with the Service (such as Game Center or Google Play Games alias)
  • Personal Data from platforms that the games run on (such as to verify payment)
  • Data for advertising and analytics purposes, so we can provide you a better Service

Data You Provide Us

  • Name and email address if you choose to contact us via email.

Why We Collect Your Data

To provide the Service(s).
To improve customer service.
To send periodic mail, emails and surveys related to the Service.

To provide and perform the Service, we process data necessary to:

  • Create accounts and allow you to play our games and use our Service
  • Operate the Service
  • Verify and confirm payments
  • Provide and deliver products and services you request
  • Send you Service related communications

To Improve the Service

To provide a great Service to our players, we collect and process personal data to

  • Update and develop player profiles
  • Develop and improve the Service and player experience
  • Manage our relationship with you
  • Provide social features as part of the Service
  • Customize your experience with the Service
  • Respond to your comments and questions and provide player support
  • Provide you offers in the Service as well as by email
  • Send you related information, such as updates, security alerts, and support messages
  • Enable you to communicate with other players
  • To develop new products or services.
  • To fulfill our obligations to you.
  • For marketing.
  • To comply with applicable law.
  • To maintain the security of your personal data.
  • To change ownership of the Service from us to a third party.
  • To process payments for the Service.

In all of the above cases and purposes, we may analyze, profile and segment all collected data..

Who Can See Your Data
Apart from Triple Helix Health LLC, your data can be accessed by others in the following situations:

Other Players
Social features are a component of our games. Other players and users may, for example, see your alias and scores or achievements.

​Partners working for or with Triple Helix Health LLC
Triple Helix Health LLC has professional partners whom we perform services with. These partners process your data only at and according to Triple Helix Health LLC’s  instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.

​Advertising and Social Media partners.
When you use our Services, you might also use third party services, such as Facebook, Twitter and Game Center. We do not control how they interact with you and you should ensure that you consent to the terms of use and privacy policies offered by the third party services before providing them with your information. You acknowledge that we are not liable when third party services use information you provide to them.

We also work with certain business partners, such as other game developers, and information collected from you may be shared through these partnerships.

Below is a list of some, but not all, business partners that we actively share user information and usage data with (this list is subject to change):

  • Facebook. Located in the United States. Read their Privacy Policy;
  • Playfab (Microsoft). Headquartered in the United States. Read their Privacy Policy;
  • Twitter. Headquartered in the United States. Read their Privacy Policy;
  • Unity Ads and Analytics. Headquartered in the United States with offices throughout the Americas, Asia and Europe. Read their Privacy Policy;

Public authorities.
We may be required or authorized to disclose personal information about you by law or by a law enforcement agency.

YOUR RIGHTS AND OPTIONS
Access the personal data we hold about you.
If you wish to access the personal data stored about you, please contact us to request it – see the contact information below.
Your other rights.
You also have the right to object how we use or share your personal data, and restrict how we use or share your data – please contact us via the details below if any of these concerns come up.

HOW DO WE PROTECT YOUR DATA
Security Safeguards.
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
Data retention.
We retain your data for as long as your account is active or as needed to provide you the Service. Note that if you ask us to remove your personal data, we will retain some of your data this is necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

EUROPEAN UNION AND UK DISCLOSURE
Personal data voluntarily submitted to Triple Helix Health online, via electronic communication, or otherwise, may be maintained or accessed in servers or files in the United States of America, which the European Union and the United Kingdom have not deemed to provide “adequate” privacy protection. If you do not consent to having your information processed and stored in the United States of America, please do not provide it to Triple Helix Health. Triple Helix Health contends that the General Data Protection Regulation (EU) 2016/679 and The Data Protection Act of 2018 do not apply to its processing of personal data and that it is not within the jurisdiction of the EU or UK. All processing of personal data is governed by the applicable laws of the United States of America.

AGE LIMITS
We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 13 or knowingly allow such persons to use our Services. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal data. If we learn that we have collected personal data about a child under age 18, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 18, please contact us.

CONTACT US
Name of the controller: Data Protection Officer
Address: 6689 Orchard Lake Road, Suite 164, West Bloomfield, MI 48322
email: support@triplehelixhealth.com

DEFINITIONS

Advertising ID
A unique ID that is generated for your device to track activity by advertising companies to improve their service in game. This is also known as Interest Based Advertising. You may be able to opt-out of this feature on some platforms. You may also be able to reset your advertising ID on your device.
Analytics
Interpretation and interpolation of unidentified data to predict and isolate trends relating to game play and app use.
In-app Purchase
An in-game system that allows exchanging real money for virtual goods or in-game currency.
IP Address (Internet Protocol Address)
A unique string of numbers separated by full stops or commas that identifies each computer using the Internet Protocol to communicate over a network. These numbers are usually assigned in geographic blocks.
Triple Helix Health or Triple Helix Health LLC (“us”)
Triple Helix Health LLC its assignees, licensees, successors in title and subsidiaries.​
Services
Services offered by us and includes our games, websites and related services.
Storefront
An online business presence for sales. We work with Apple’s App Store and Google Play storefronts as our primary storefronts for sales but some of our games are also available on Steam, Playstation Store and others.
Terms of Service
Rules and conduct standards that are defined that one must comply with to use the service.
Third Party Services
Services provided by a provider that is not owned or controlled by Triple Helix Health LLC.

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